Refund policy

Return, Exchange and Refund Policy

We hope you love your order. If something isn't right, we've made the process simple.

Return

• Online orders are eligible for return within 30 days of delivery.
• Items must be unworn, unwashed, undamaged, and unaltered, in their original packaging with all brand tags and labels.
• Please keep your order number ready. This is your proof of purchase.
• Discounted items are not eligible for return, but are eligible for size exchange (see below).
• Rahiq covers return shipping only if the item is damaged, defective, or incorrect. In all other cases, return shipping is paid by the customer.

Exchange

• Size exchange is available within 7 days of delivery, subject to stock availability.
• Items must be unworn, unwashed, undamaged, and unaltered, with all tags and original packaging.
• Size exchange applies to discounted items too.
• Please check our size guide on each product page before ordering.

Refund

Refunds are issued as store vouchers only. We do not offer cash refunds.

A voucher refund may be issued if:

• The item does not match the original product specifications.
• The item is damaged, defective, or incorrect.
• Your shipment is delayed due to circumstances beyond our control.

Refunds are not available on discounted items, unless the item is damaged, defective, or incorrect.

How to request

Contact us through the Contact page on our website. Please include your order number, the item, photos if it is damaged, and the reason. We will reply within 1 to 2 working days.